Availability Planning

Availability Planning

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Free

Changeover

Booked

To make a reservation

TO MAKE A RESERVATION

1. You send us an availability request via the web form on this page.
2. We will contact you either to confirm availability or inform you of alternate available dates.
3. If your requested dates are available, we you will receive a link to our secure payment page.
4. For bookings made more than 60 days in advance of the start of your stay, a 50% payment is due at the time of the booking; the balance of the total cost is due 60 days prior to the first day of the stay. We’ll send you a reminder before the final payment is due. If the balance has not been paid by the due date and we’ve sent reminders, we will assume you have cancelled and cancellation terms will apply.
5. For booking made less than 60 days from the start of your stay, payment for the full amount of the accommodation is due at the time of the booking,
6. We accept payment by Mastercard or Visa using a secure online payment system. Rates are shown on the website in US dollars, however your confirmation email will provide a quote in equivalent Australian dollars. Payments must be made in Australian dollars.
7. Alternatively, you may pay by bank transfer to a bank account in the US, Australia, Canada, Germany or Italy. In that case the payment would be equivalent to the cost as posted in US dollars made in the currency of the country where the bank is based. Contact us for details.
8. A fully refundable security deposit of $350 USD is due no later than 14 days before check-in.
9. Receipts will be provided for all payments made. When full payment has been received, we will send you an Apartment & Neighbourhood Guide in pdf format. This provides information about getting to the apartment, operating the appliances, shopping in the neighbourhood, using the local transit system etc. (If you have questions in advance, please call or email.)

Terms & Cancellation policy

TERMS & CANCELLATION POLICY

The following terms and conditions show our commitments to each other and form your contract with us.
1. Florence Design Apartment permits you to occupy and to use the contents of the Apartment for the period shown in your confirmation invoice and email.
2. The number of people sleeping in the apartment must not exceed two.
3. You agree not to smoke or allow visitors to smoke inside the apartment, nor to allow pets in the apartment.
4. You may cancel your stay without penalty up to 21 days before your check-in date.
5. In the event of cancellation 21 to 0 days prior to the check-in date, 30% of the total accommodation cost is non-refundable. Please note that refunds to credit cards will be at the exchange rate which prevails at the time of the refund (not at the time of booking). If booked by bank transfer, refunds will be in the currency in which you paid.
6. Check-in time is 4 p.m. to 7 p.m. of the first day of the booking. Check-out is by 12:00 p.m. of the last day. We are flexible about this, providing there is sufficient time to clean and prepare the apartment for arriving guests. Please contact us in advance if you have special requests.
7. If you do not check-in on the arranged day and do not contact us by 6:00 p.m of the following day the booking will be considered cancelled. In this case, 50% of the total accommodation cost is non-refundable.
8. Guests are encouraged to take out travel insurance to cover contingencies such as cancellation. In the event that you decide not to take out Travel Insurance you agree to indemnify us against any charges that might otherwise be covered by your insurance. You further agree that we are not responsible for any costs of cancellation by you.
9. The security deposit is fully refundable. The purpose of the deposit is to cover any damage to property, lost keys, and/or phone usage to make mobile or international calls. It will be refunded as soon as possible, generally within 5 days.

Rates & Booking

Minimum stay 3 nights (low season) 4 nights (high season).
Dec 23, 2017 – Jan 4, 2018 seasonal rate 4 nights $700, 7 nights $1,150

LENGTH OF STAY LOW SEASON
Jan 6, 2017
Apr 14, 2017
HIGH SEASON
Apr 15, 2017
Oct 15, 17
7 nights $940 US $1,250 US
Minimum Stay $425 US (3) $760 US (4)

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